When The Melting Pot went in search of an enterprise-level system that was cloud-based, Custom Business Solutions' NorthStar Order Entry was the only one that met its many requirements.
Founded in 1975 and well-loved for its rich, cheese-covered bites, The Melting Pot has more than 130 restaurants around the globe and seemed to be doing everything right.
Company President Mike Lester, however, knew that its POS system was in desperate need of an upgrade, especially given his plans to integrate the use of tablets into the restaurant's processes, according to a recent case study.
When the cross-functional team at The Melting Pot created a list of requirements that would need to be met by the POS system, they found that only the NorthStar Order Entry system was able to meet the majority of its 60 demands.
Since its adoption by The Melting Pot, the industry's first omnichannel system has helped to improve company operations by enhancing efficiency and encouraging consistency in multiple locations.